Refund policy

We kindly encourage thoughtful purchasing and recommend reviewing product details carefully to ensure each Kala Aura piece is the right fit for you. To maintain the quality and care of our jewelry pieces, we currently do not accept returns or exchanges for change-of-mind purchases.

However, if your item arrives damaged or incorrect, please contact us within 7 days after delivery with clear photos of the item and packaging.

We are always happy to help and will do our best to make things right.

Please note that:

• Items must be unused and in original condition.
• Shipping fees are non-refundable.